Return & Refund Policy
Return & Refund Policy
We want you to be completely satisfied with your purchase from Hallo Decor. If something isn’t right, our Return and Refund Policy is here to help.
1. Return Eligibility
- Time Frame: Items can be returned within 30 days of delivery.
- Condition: Items must be unused, in original packaging, and in the same condition as received.
- Exclusions: Certain items may not be eligible for return, including custom orders, perishable goods, or clearance items. Please contact our support team for specific details.
2. How to Initiate a Return
- Contact Us: Reach out to our customer support team at hallodecor2@gmail.com with your order number, item details, and reason for return.
- Prepare Your Item: Repack the item securely in its original packaging.
- Ship Your Item: You’ll receive instructions on where to send your item. Please note that shipping fees for returns may apply.
3. Refunds
Once we receive and inspect your return, you’ll be notified of your refund status. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 7-10 business days.